The Personal Injury Case Manager serves as the operational backbone of the litigation team, ensuring cases move efficiently through the litigation process while providing exceptional support to attorneys, legal staff, medical providers, and clients.
This role combines:
The ideal candidate has prior experience working within a plaintiff-side personal injury law firm and understands the personal injury case lifecycle from intake through demand and litigation.
This position requires strong organizational skills, attention to detail, proactive communication, and the ability to manage multiple active cases simultaneously in a fast-paced virtual environment.
Key Responsibilities
Scheduling & Treatment Coordination
Schedule client medical appointments throughout the treatment phase
Monitor treatment progress and identify gaps in care
Follow up with clients regarding medical treatment compliance
Coordinate appointments involving:
Confirm appointments with all parties involved
Resolve scheduling conflicts efficiently
Coordinate calendars between:
Client Communication & Case Updates
Serve as a primary point of contact for injured clients
Handle inbound and outbound client communications
Provide regular case status updates
Answer routine case-related questions
Maintain consistent client engagement throughout the litigation process
Ensure clients remain informed regarding:
Document Management & Case Organization
Save, organize, and label incoming documents
Maintain organized electronic case files
Manage:
Ensure proper indexing and organization within firm systems
Maintain file accuracy and accessibility for the legal team
Follow firm documentation protocols and procedures
Pre-Litigation Case Support
Open insurance claims with liability carriers
Coordinate claim-related communications
Maintain claim tracking records
Monitor claim status updates
Assist with:
Document all claim activity within the case management system
Litigation Support
Assist attorneys and senior legal staff with litigation-related activities
Coordinate discovery-related scheduling
Support deposition preparation and logistics
Maintain litigation calendars and deadlines
Assist with trial preparation activities
Coordinate travel arrangements for:
Support overall litigation workflow management
Calendar & Task Management
Daily Operational Protocols
Review upcoming appointments and deadlines
Confirm next-day hearings, meetings, and obligations
Update calendars and scheduling records
Prepare daily attorney briefing emails
Include:
Ensure attorneys have complete visibility into upcoming obligations
Qualifications
Required
1–2+ years of experience in a plaintiff-side personal injury law firm
Experience in roles such as:
Strong understanding of the personal injury case lifecycle
Experience scheduling medical appointments and coordinating treatment
Experience managing attorney calendars
Strong attention to detail and organizational skills
Experience working remotely with minimal supervision
Professional written and verbal English communication skills
Experience using:
Availability during Miami business hours
Preferred
Experience using SmartAdvocate
Familiarity with:
Experience opening claims with:
Bilingual English/Spanish (Required Preferred Candidate Profile)
Core Competencies
Typical Work Day
Typical Workweek
Monday
Tuesday – Thursday
Friday
Performance Evaluation
Performance is measured based on:
Key Performance Indicators (KPIs)
Work Environment
Fully remote position
Requires:
Must be available during Miami business hours
Fast-paced, deadline-driven environment
Software & Tools
Final Notes
This role is critical to ensuring cases move efficiently through the litigation process while maintaining exceptional client communication and organizational excellence.
The Personal Injury Case Manager directly impacts:
Success in this role means:
Remote – Full Time Schedule: U.S. Eastern Time (Miami Business Hours) Department: Litigation Support
A growing plaintiff-side personal injury law firm dedicated to providing exceptional legal representation to injured individuals throughout Florida.
The firm focuses on delivering outstanding client service while aggressively advocating for clients through every stage of the personal injury process, from intake through litigation and resolution.
The organization operates through a pod-based structure designed to maximize efficiency, accountability, and client communication while maintaining high standards of legal support and case management.
About the Company
A growing plaintiff-side personal injury law firm dedicated to providing exceptional legal representation to injured individuals throughout Florida.
The firm focuses on delivering outstanding client service while aggressively advocating for clients through every stage of the personal injury process, from intake through litigation and resolution.
The organization operates through a pod-based structure designed to maximize efficiency, accountability, and client communication while maintaining high standards of legal support and case management.
remote
full-time
Legal
June 9, 2026
Apply now and take the next step in your career journey.