The Immigration Sales Closer is responsible for conducting remote consultations, converting qualified leads into clients, and supporting the overall sales process for immigration services. This is a client-facing role that requires strong communication, sales, and customer service skills. The position works closely with attorneys and paralegals to ensure a seamless transition from signed client to active legal case, while maintaining accurate records and meeting conversion targets.

Key Responsibilities

1. Lead Consultation & Conversion
   • Conduct remote consultations with potential clients via Zoom or phone
   • Assess client needs and present appropriate immigration services
   • Address client questions and concerns to support decision-making
   • Convert qualified leads into paying clients
2. Sales Process Management
   • Track and manage leads through the CRM system
   • Maintain accurate records of all sales activities and client interactions
   • Coordinate follow-up communications with prospects
   • Ensure timely completion of sales-related documentation
3. Customer Service Support
   • Respond promptly to client inquiries related to the sales process
   • Provide clear explanations of service offerings and procedures
   • Resolve client concerns or escalate issues as needed
   • Maintain a professional, empathetic, and client-focused approach
4. Collaboration with Legal Team
   • Work closely with attorneys and paralegals within the immigration department
   • Communicate client requirements and case details effectively
   • Support a smooth handoff of new clients to the legal team
   • Participate in team meetings to align on case strategies
5. Reporting & Performance Tracking
   • Prepare regular reports on sales activities and conversion rates
   • Monitor individual KPIs and contribute to team targets
   • Identify trends and provide feedback for process improvement
   • Participate in performance reviews with management

Qualifications

• Associate degree required
• 3–6 years of experience in sales or client-facing roles
• Proficiency with CRM systems and general computer applications
• Knowledge of immigration law and related services
• Excellent communication and customer service skills

Final Notes
This role is critical to maintaining a steady flow of new clients and delivering a high standard of client service. Through effective sales execution and close collaboration with the legal team, the Immigration Sales Closer directly supports operational continuity, responsiveness, and overall business performance.